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News / Issues with Windows 10 Fall Creators Update:
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There are issues with Windows 10 Fall Creators Update 2017

This affects Outlook 2010, Outlook 2013, and Outlook 2016 (32bit and 64bit versions)

Issue:
After installing the Windows 10 Fall Creators Update, GeniusConnect is not able to Read/Write attachments and possible other Outlook item properties

Possible Errors:
-Attachment error: Can't get IMessage interface
-Can't get IMessage interface

Status:
We are investigating this problem

Possible solution:
Repair Office Installation

-Control PanelAll Control Panel ItemsPrograms and Features
-select Microsoft Office installation
-Click Change
-Select Quick Repair
-Click Repair

 

It is possible that Microsoft will publish fixes, Please check:

Fixes or workarounds for recent issues in Outlook for Windows
https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Windows-ecf61305-f84f-4e13-bb73-95a214ac1230

Resolve Outlook for Windows issues with automated troubleshooting tools
https://support.office.com/en-us/article/Resolve-Outlook-for-Windows-issues-with-automated-troubleshooting-tools-38e2342d-3527-4190-8754-a82d8b970fe2

Related support topic...

 



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