News / Issues with Windows 10 Fall Creators Update:
Genius Connect

There are issues with Windows 10 Fall Creators Update 2017

This affects Outlook 2010, Outlook 2013, and Outlook 2016 (32bit and 64bit versions)

After installing the Windows 10 Fall Creators Update, GeniusConnect is not able to Read/Write attachments and possible other Outlook item properties

Possible Errors:
-Attachment error: Can't get IMessage interface
-Can't get IMessage interface

We are investigating this problem

Possible solution:
Repair Office Installation

-Control PanelAll Control Panel ItemsPrograms and Features
-select Microsoft Office installation
-Click Change
-Select Quick Repair
-Click Repair


It is possible that Microsoft will publish fixes, Please check:

Fixes or workarounds for recent issues in Outlook for Windows

Resolve Outlook for Windows issues with automated troubleshooting tools

Related support topic...


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